Last Updated: 21 September 2026

1. Introduction

This Cookie Policy explains how Active Point Physiotherapy (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website.

Cookies help us operate our website, understand how visitors use it, improve website performance and provide a better online experience.

This policy should be read together with our Privacy Policy, which explains how we collect, use, store and protect personal information.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, mobile phone, tablet or other device when you visit a website.

Cookies allow a website to recognise your device and remember certain information about your visit.

Cookies may be:

• Session cookies: These are temporary cookies that are deleted when you close your browser.

• Persistent cookies: These remain on your device for a specified period or until you delete them.

• First-party cookies: These are placed by the website you are visiting.

• Third-party cookies: These may be placed by third-party services operating on or through the website.

3. How We Use Cookies

Active Point Physiotherapy may use cookies and similar technologies for purposes including:

• Operating and maintaining our website

• Improving website functionality

• Remembering certain preferences

• Understanding how visitors use our website

• Monitoring website performance

• Identifying technical issues

• Improving website content and user experience

• Supporting website security

• Measuring the effectiveness of our marketing activities, where applicable

We aim to use cookies only where reasonably necessary for the relevant purpose.

4. Types of Cookies We May Use

4.1 Strictly Necessary Cookies

These cookies may be required for the basic operation, security and functionality of our website.

They may support functions such as:

• Website navigation

• Form functionality

• Security

• Session management

• Loading and displaying website content

Because these cookies may be necessary for the website to function, disabling them may affect certain website features.

4.2 Functional Cookies

Functional cookies may allow our website to remember information and preferences you have selected.

For example, they may help remember certain settings or preferences during your visit.

4.3 Analytics Cookies

We may use analytics technologies to understand how visitors interact with our website.

Analytics information may include:

• Pages visited

• Time spent on pages

• General website navigation

• Device and browser information

• Approximate geographic information

• Website traffic sources

• Technical information about website performance

This information can help us understand website usage and improve our website.

Where analytics services are used, they may be provided by third-party service providers.

4.4 Marketing and Advertising Cookies

Where applicable, we may use cookies or similar technologies to measure marketing campaigns, understand interactions with advertisements and improve the relevance of advertising.

These technologies may be provided by third-party advertising or social media platforms.

We will use such technologies in accordance with applicable privacy and electronic communications requirements.

5. Third-Party Cookies

Some features or services on our website may be provided by third parties.

These third parties may use their own cookies or similar technologies.

Examples may include:

• Website analytics providers

• Map services

• Social media platforms

• Video or media services

• Advertising platforms

• Website security and performance services

• Appointment or booking services

The use of third-party cookies is governed by the relevant third party’s privacy and cookie policies.

We do not control how third-party providers operate their cookies once they are used through their services.

6. Google Maps and Embedded Content

Our website may contain embedded content or services such as maps, videos or other third-party functionality.

When you interact with such content, the relevant third party may collect information or place cookies on your device.

For example, an embedded map may involve technologies operated by a third-party mapping provider.

You should review the relevant third party’s privacy and cookie policies for more information about how they process information.

7. Personal and Health Information

Active Point Physiotherapy is a healthcare provider and may handle sensitive health information when providing physiotherapy services.

We do not intentionally use cookies to collect detailed health information for advertising purposes.

We recommend that you do not enter unnecessary sensitive health information into general website forms or other online services unless specifically requested for the purpose of providing healthcare services.

For information about how we handle personal and health information, please refer to our Privacy Policy.

8. Managing Cookies

You can control or restrict cookies through your browser settings.

Most browsers allow you to:

• View stored cookies

• Delete cookies

• Block cookies

• Allow cookies only from selected websites

• Receive a notification before cookies are stored

Please note that blocking or deleting certain cookies may affect the functionality or performance of our website.

You can also manage certain third-party cookies through tools provided by the relevant third-party service.

9. Cookie Consent

Where required by applicable law, we may provide a cookie consent mechanism that allows you to accept, reject or manage certain categories of cookies.

Strictly necessary cookies may continue to operate where they are required to provide essential website functionality.

Your cookie preferences may be stored so that we can remember your choices.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes to our website

• Changes to the cookies and technologies we use

• Changes to third-party services

• Changes to applicable privacy requirements

• Changes to our business practices

Any updated version will be published on this page with a revised Last Updated date.

11. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us.

Active Point Physiotherapy
Email: aditi@activepointphysio.com.au
Website: https://activepointphysio.com.au/

Clinic Locations

Castle Hill
OakHill Village Shopping Centre
17/83 David Rd, Castle Hill, NSW 2154
Phone: 02 7255 2000

Hillside Medical Practice – Quakers Hill
15 Douglas Rd, Quakers Hill, NSW 2763
Phone: 02 9837 2766
Mobile: 0413 930 633

Westmead Medical Centre
160 Bridge Rd, Westmead, NSW 2145
Phone: 02 9891 4444
Mobile: 0413 930 633

12. Related Policy

For more information about how Active Point Physiotherapy collects, uses and protects personal information, please refer to our Privacy Policy.