Last Updated: 21 September 2026

1. Introduction

Welcome to the website of Active Point Physiotherapy (“we”, “us”, “our”).

These Terms of Service (“Terms”) govern your use of our website and your interaction with our online services.

By accessing or using our website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use the website.

These Terms should be read together with our Privacy Policy and Cookie Policy.

2. About Our Services

Active Point Physiotherapy provides physiotherapy, rehabilitation and related healthcare services through its clinics and, where available, other service arrangements.

Our services may include:

• General Physiotherapy

• Chronic Pain Management

• Rehabilitation

• Neurological Rehabilitation

• Vestibular Physiotherapy

• Workers’ Injury Physiotherapy

• NDIS Physiotherapy

• Dry Needling

• Other physiotherapy and rehabilitation services offered by our practitioners

The availability of particular services may vary depending on the clinic, practitioner and individual patient circumstances.

3. Website Information

The information provided on this website is intended for general informational purposes.

Website content may include information about physiotherapy, rehabilitation, injuries, conditions, treatments and healthcare services.

Although we aim to provide accurate and useful information, website content should not be considered a substitute for an individual assessment, diagnosis or treatment plan from a qualified healthcare professional.

Information published on the website may not be appropriate for every person or medical condition.

4. No Medical Diagnosis Through the Website

The website does not provide individual medical diagnosis or treatment.

You should not rely solely on information available on this website to diagnose, treat or manage a medical condition.

If you have a health concern, we recommend consulting an appropriately qualified healthcare professional.

If you experience a medical emergency or an urgent health problem, contact emergency services or seek immediate medical attention rather than relying on this website.

5. Appointments

Appointments may be requested or arranged through our available contact methods.

An appointment is not considered confirmed until it has been accepted or confirmed by Active Point Physiotherapy or the relevant clinic.

We may require certain information before confirming an appointment, including contact details and information relevant to providing the requested service.

Appointment availability may vary between clinics and practitioners.

6. Appointment Changes and Cancellations

If you need to change or cancel an appointment, please contact the relevant clinic as soon as reasonably possible.

Cancellation, non-attendance or late-cancellation fees may apply where such fees have been communicated to you before or at the time of booking.

Any applicable cancellation policy may vary depending on the clinic, appointment type or circumstances.

7. Fees and Payments

Fees for physiotherapy and related services may vary depending on the service provided, practitioner, location and individual circumstances.

Before treatment, you may request information about applicable fees.

Where applicable, payment may be made using available payment methods, health insurance arrangements or other approved funding arrangements.

Patients are responsible for any fees that are not covered by their health fund, Medicare, NDIS, workers’ compensation, CTP insurer or other funding arrangement.

8. Private Health Insurance, Medicare, NDIS and Other Funding

Where applicable, Active Point Physiotherapy may provide services under arrangements involving:

• Private health insurance

• Medicare

• NDIS

• Workers’ compensation

• CTP claims

• Other approved funding or healthcare arrangements

Eligibility and coverage are determined by the relevant insurer, government agency or funding provider.

We do not guarantee that a particular service or treatment will be covered by your funding arrangement.

You are responsible for confirming your eligibility, available benefits and any out-of-pocket costs where applicable.

9. Patient Responsibilities

When using our services, you agree to:

• Provide accurate and complete information relevant to your care

• Inform your physiotherapist about relevant medical conditions, medications, allergies, injuries and changes in your health

• Follow reasonable instructions provided by your treating practitioner

• Attend appointments at the scheduled time

• Inform us of changes to your contact or personal information

• Treat staff, practitioners and other patients respectfully

• Inform us if you experience any significant change in your condition

Providing accurate information helps our practitioners provide appropriate care.

10. Treatment Outcomes

Physiotherapy treatment outcomes can vary between individuals.

While our practitioners aim to provide appropriate, evidence-informed care, we do not guarantee a particular treatment outcome, recovery period or result.

Your recovery may depend on various factors, including your condition, medical history, adherence to treatment recommendations, lifestyle and other individual circumstances.

11. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption

• Free from errors

• Free from viruses or other harmful components

• Compatible with every device or browser

• Completely accurate or up to date

We may modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.

12. Intellectual Property

Unless otherwise stated, the content on this website is owned by or licensed to Active Point Physiotherapy.

This may include:

• Text

• Logos

• Branding

• Images

• Graphics

• Videos

• Website design

• Layout

• Other website materials

You may access and use the website for your personal, non-commercial purposes.

You must not reproduce, modify, distribute, republish, sell, transmit or commercially exploit website content without our prior written permission, except where permitted by law.

13. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or informational purposes.

We do not control or necessarily endorse third-party websites and are not responsible for their:

• Content

• Accuracy

• Availability

• Security

• Privacy practices

• Terms and conditions

You should review the relevant third party’s terms and privacy policy before using its services.

14. User-Submitted Information

If you submit information through our website, including enquiries, forms, feedback or other communications, you agree that the information you provide is accurate and does not knowingly contain unlawful, misleading or malicious material.

You should avoid submitting unnecessary sensitive health information through general website forms unless specifically requested.

Our handling of personal and health information is explained in our Privacy Policy.

15. Prohibited Website Use

You must not use our website to:

• Violate any applicable law

• Attempt to gain unauthorised access to our systems

• Interfere with website security or functionality

• Introduce malicious code, viruses or harmful material

• Scrape or collect information through automated methods without permission

• Impersonate another person or organisation

• Submit false or misleading information

• Use website content for unlawful or fraudulent purposes

• Attempt to disrupt access for other users

We may restrict or suspend access to the website where reasonably necessary to protect our website, users, systems or business.

16. Privacy

Your use of our website may involve the collection and handling of personal information.

Our Privacy Policy explains how we collect, use, store, disclose and protect personal information and health information.

Our Cookie Policy explains how cookies and similar technologies may be used on our website.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Active Point Physiotherapy will not be liable for losses or damages arising from:

• Your use of or inability to use the website

• Reliance on general information published on the website

• Website interruptions or technical issues

• Content or services provided by third parties

• Unauthorised access or events outside our reasonable control

Nothing in these Terms excludes, restricts or modifies any rights, guarantees, warranties or remedies that cannot lawfully be excluded, restricted or modified under applicable Australian law.

18. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

Where the law provides you with rights or remedies that cannot be excluded, those rights continue to apply.

19. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, costs or expenses arising from your unlawful use of the website, your breach of these Terms, or your violation of another person’s rights.

This clause does not apply to the extent that the relevant loss or liability results from our own unlawful conduct or cannot legally be imposed on you.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our services

• Website functionality

• Business practices

• Applicable laws

• Regulatory requirements

The updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the website after updated Terms are published may constitute acceptance of the updated Terms to the extent permitted by law.

21. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia.

Any disputes relating to these Terms or your use of the website will be subject to the applicable courts and laws of New South Wales, Australia, subject to any mandatory rights or remedies available to you under Australian law.

22. Contact Us

If you have questions about these Terms of Service, our website or our services, please contact us.

Active Point Physiotherapy
Email: aditi@activepointphysio.com.au
Website: https://activepointphysio.com.au/

Clinic Locations

Castle Hill
OakHill Village Shopping Centre
17/83 David Rd, Castle Hill, NSW 2154
Phone: 02 7255 2000

Hillside Medical Practice – Quakers Hill
15 Douglas Rd, Quakers Hill, NSW 2763
Phone: 02 9837 2766
Mobile: 0413 930 633

Westmead Medical Centre
160 Bridge Rd, Westmead, NSW 2145
Phone: 02 9891 4444
Mobile: 0413 930 633